Before contacting us, check the following:

Step 1: Check all cold-water taps throughout your home.

Step 2: Check downstairs to see if the water meter or the pipe coming up from the basement floor and into the water meter is frozen or very cold.

Water Tips

Step 3: Contact Service Regina at 306-777-7000 and we will send someone to investigate.

Options for thawing your pipe

Before calling a plumber, you can try to thaw the frozen pipes yourself by turning up the furnace and opening doors to the area. This will allow warm air to circulate around the frozen pipe and may thaw it over time. Check the area regularly as a frozen pipe can crack or burst and create a leak once the water begins to flow.

Do not use a propane heater or open flame device (ex: blow torch, candle, butane lighter) to thaw the pipe.If the pipe or meter is leaking, or if there is water present on the floor, do not use space heaters, heat guns, hair dryers, heating pads or any other electrical appliances to thaw frozen pipes. Leaking water could cause an electrical shock

Who’s responsible for frozen water pipe/water meter repairs?